Bandwidth behaves similar to electricity and needs to be used or dissipates
Also like electricity bandwidth needs to be kept in reserve for peak loads, these are calculated in advance depending upon packages purchased by customers in advance
Therefore like electricity GTTPL cannot issue any refunds for unused packages / part used packages purchased from us
TRAI guidelines strictly lay down the Mean Time to Repair(MTR) and the credit to be issued in case the MTR is not met.
GTTPL strictly follows TRAI guidelines and issues pro rate credit notes for MTRs over the set guidelines in the form of service credit
Perceptions of other parameters vary from one person to another and GTTPL does not issue any service credit based upon perceptions but we reserve the right to issue credit notes in cases where we feel that customer service would be better served in light of customer relationships
GTTPL also acts as Franchisees for other telecom providers and in such cases all refunds / credit notes would be issued by the principle telecom provider based upon their set norms.
In case of any clarity required on the same, the customer is requested to email for further clarifications